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T2’s Provider Resilience App was launched last September to allow healthcare providers to track how they’re feeling, offering a quotient that shows them what their resilience rating is from one day to the next. The app’s dashboard resembles a vehicle gauge, with a needle that can swing 180 degrees from green (very resilient) to red (heavily fatigued).
Where that gauge lands is determined by a short series of questions answered by the app user. For example, in a professional quality-of-life survey, providers are asked to check one of five boxes from “Never” to “Very Often” to describe the statement, “I am preoccupied with more than one person I treat.” They do the same for “I get satisfaction from being able to help people” and “I feel trapped by my job as a therapist/healthcare provider.”
Providers also are asked to keep track of Resilience Builders and Resilience Killers. Builders include taking short walks, exercising and taking a day off in the past 60 working days. Killers include skipping lunch or eating lunch at the desk, working weekends and reporting to work sick.
One prominent feature of the app is tracking how long it has been since a provider’s last vacation. A digital clock display in the middle of the app dashboard counts continually up, showing a provider to the minute how long they’ve gone without a meaningful break.
Ciulla admitted these might seem like very basic things for providers to keep in mind, but professional and emotional necessities are exactly the kinds of things that get lost in the day-to-day work of treating servicemembers.
“We knew we wanted to foster resilience in providers, so we broke it down and looked at what would be the ingredients in that,” he said. “Those include relaxation exercises, not eating lunch at your desk, taking leave time and not overworking.”
“Also, we knew humor worked,” Ciulla added. “So we built in the Dilbert cartoon. A provider, if they need a quick laugh, can access the resilience app and walk through a Dilbert cartoon.”
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